Medical Secretary Training Programme 2026

Syllabus

55 lessons across 8 modules. Each module ends with a short quiz.

1. 01

   Welcome to Your Role as a Medical Secretary

   7 lessons · 3 reflection prompts · 5-question quizShow lessonsHide lessons

   £20

   1. 1.A Warm Welcome From Medisec Connect
   2. 2.Let's Hear From You · Reflection
   3. 3.What You Will Achieve by the End of This Course
   4. 4.Key Working Environments and Skills
   5. 5.A Day in the Life of a Medical Secretary
   6. 6.Career Development & Progression Opportunities
   7. 7.Module 1 — Key Takeaways · Key takeaways
2. 02

   Communication Skills

   Verbal, written and telephone communication in a medical office

   6 lessons · 4 reflection prompts · 5-question quizShow lessonsHide lessons

   £20

   1. 1.Verbal & Non-Verbal Communication
   2. 2.Telephone Skills
   3. 3.Email Etiquette in a Medical Office
   4. 4.Understanding Medical Terminology
   5. 5.Handling a Difficult Call · Reflection
   6. 6.Module 2 — Key Takeaways · Key takeaways
3. 03

   Healthcare Specialities & Career Development

   Understanding the clinical landscape and where your career can go

   6 lessons · 3 reflection prompts · 5-question quizShow lessonsHide lessons

   £20

   1. 1.Specialities in Healthcare
   2. 2.Understanding the Multidisciplinary Team (MDT)
   3. 3.Career Development & Progression Opportunities
   4. 4.Professional Bodies & Qualifications
   5. 5.Discussion · Reflection
   6. 6.Module 3 — Key Takeaways · Key takeaways
4. 04

   Appointments, Diary & Correspondence Management

   Keeping clinics running smoothly and correspondence accurate

   7 lessons · 1 exercise · 4 reflection prompts · 5-question quizShow lessonsHide lessons

   £20

   1. 1.Appointment & Diary Management
   2. 2.Understanding Urgent vs. Routine
   3. 3.The Referral Pathway
   4. 4.Types of Medical Documents
   5. 5.Important Standards — Accuracy, Timeliness & Formatting · Exercise
   6. 6.Discussion · Reflection
   7. 7.Module 4 — Key Takeaways · Key takeaways
5. 05

   Confidentiality, GDPR & Digital Security

   Protecting patient data and handling sensitive information responsibly

   7 lessons · 1 exercise · 9 reflection prompts · 6-question quizShow lessonsHide lessons

   £20

   1. 1.Digital Security Responsibilities
   2. 2.GDPR in Healthcare
   3. 3.The Caldicott Principles
   4. 4.Medical Secretary Responsibilities
   5. 5.Example Data Breach · Reflection
   6. 6.Confidentiality Exercise — Is This Appropriate? · Exercise
   7. 7.Module 5 — Key Takeaways · Key takeaways
6. 06

   Professionalism, Teamwork & Wellbeing

   Working well with others, and looking after yourself along the way

   7 lessons · 4 reflection prompts · 5-question quizShow lessonsHide lessons

   £20

   1. 1.Teamwork Skills · Reflection
   2. 2.What Good Teamwork Looks Like
   3. 3.Coping Strategies
   4. 4.Assertive Communication
   5. 5.Equality, Diversity and Inclusion
   6. 6.Professional Standards and Conduct
   7. 7.Module 6 — Key Takeaways · Key takeaways
7. 07

   Understanding Medical Terminology

   How medical words are built, what they mean, and the shorthand you'll see every day

   9 lessons · 2 exercises · 8 reflection prompts · 5-question quizShow lessonsHide lessons

   £20

   1. 1.Speaking the Language of Healthcare
   2. 2.How Medical Words Are Made Up
   3. 3.Common Prefixes, Root Words and Suffixes
   4. 4.Putting It Together · Exercise
   5. 5.Specialties & the Terms You'll See
   6. 6.Common Shorthand in Clinic Notes
   7. 7.Decode the Clinic Note · Exercise
   8. 8.Discussion · Reflection
   9. 9.Module 7 — Key Takeaways · Key takeaways
8. 08

   Practical Application & Course Wrap-Up

   Putting it all together, and preparing for your final assessment

   6 lessons · 4 reflection prompts · 4-question quizShow lessonsHide lessons

   £20

   1. 1.Prioritise the Tasks · Reflection
   2. 2.Put Your Skills Into Practice · Reflection
   3. 3.Key Takeaways to Remember · Key takeaways
   4. 4.Open Session · Your questions
   5. 5.Sources
   6. 6.Ready for Your Final Assessment